![]() Complete additional troubleshooting if the APN settings are correct, but customers still experience issues.Click the Uninstall button next to the program. Scroll down the list of programs and find the one to uninstall. Test the data connection and/or MMS by accessing the Web or sending a picture message. To uninstall a package using this utility, take the following steps: 1.Hold down the power button until the device turns off and restarts. Verify there is a circle next to the remaining APN.Touch the APN that needs to be removed.Delete any other APNs that appear in the list.Turn APN on/off: Grayed out unless there are multiple APNs.APN roaming protocol: IPv4/IPv6 or IPv4 only when roaming internationally.Samsung provides an Internet MMS radio button to select.Default Android provides a text field to enter default,supl,mms.APN Type: default,supl,mms OR Internet MMS.APN: (for LTE devices) or (for non-LTE devices).Verify and update the following settings for the Data APN.If not, press the Menu key and touch new APN. Touch the T-Mobile APN if one is available. ![]() You may need to touch More settings, More., or More networks first. In Settings, look under Wireless
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